The Provincial and Demonstration Schools Branch (PDSB) is committed to providing timely, effective communication to parents/guardians and students. 

PDSB utilizes SchoolMessenger for parental outreach, inclement weather notifications, and other communications. 

School Messenger Account Setup and Management

The SchoolMessenger App allows you to view messages sent by your student’s school in an easily accessible Inbox.

The SchoolMessenger mobile app is available for download from either Apple’s App Store or Android’s Google Play page.

After the app is downloaded, you must either sign up or login if you have already created an account. 

IMPORTANT! The email you use to sign up must be the email that the school has on record on your student contact profile in order to receive messages.

Creating an Account

1. Open the SM app that was downloaded on your Apple or Android device.
2. At the bottom of the login page, select Not Registered Yet?  Select Sign Up to create an account.
   
3. Enter your email address, your password and change the location setting to Canada.  The password rules for setting up a SM password are:
   • 1 lowercase letter
   • 1 uppercase letter
   • 1 number
   • at least 6 characters
4. After entering your information, click Sign Up.
5. You will be sent an email to the email address provided that requires you to verify your account.  This link is only valid for 24 hours, so if you do not verify your account within 24 hours, you will need to complete the setup process again.
6. Return to the SchoolMessenger App and enter in your email address you used to create your account and your new Password.  Click Login and you will receive a message that you have successfully logged in.

Logging In

1. Open the App.
2. Enter your email address, password, and location (Canada).
3. Click Log In.

Forgot Your Password

This button can be used to receive instructions to your registered email to reset your password.

Viewing Messages

When you login, your homepage will display any messages your school has recently sent.  Note that the SM App will only display messages sent to you in the past 30 days.  You will see the sender and school that the message was sent from.  When you open the message, you will see the initials for the student on which the message was associated with and the type of message that was sent including phone, email or SMS.

Preferences

You can see your contact information that you have provided to your school.  If any of this information is incorrect, please contact your school.
Contacts

This displays a list of student(s) identified with your email address provided to create your SM account.  If you have students across different schools, they will all be listed here with their corresponding school under their name as long as you provided each school with the same email address.

Settings

Under settings, you can enable push notifications so that you can be notified of messages on your phone or device if the SM App is not opened.  You can also delete your account under settings if you no longer have a student enrolled in a school.

Troubleshooting

If you have set up your account, but are not receiving messages nor seeing your students under contacts, please contact your student’s school for assistance as there may be many factors such as incorrect email on file with the school.

If your school has requested that you are set up to receive text messages through SM, you must opt in to receive these messages.  Please see the instructions on opting in to receive text messages.  You must opt in from the phone that the school has on file for you in order to receive these messages.  If you have opted in, but are not receiving messages, please follow up with your school.

School Messenger Opt-In to Receive Text Messages

In order to receive a Text/SMS message from your student’s school, you need to Opt-In to this service as although the service is free, there may be standard data or text rates which apply through your cell phone provider.  

To Opt-In to receiving Text/SMS messages (this MUST be done from the phone number that the school has on file for you):

• Text Y or Yes to 978338

To Opt-Out and no longer receive text messages:

• Reply STOP to one of the SM text messages

If you have opted in and you are not receiving expected text messages, please contact your school to assist with troubleshooting.